Refund and Cancellation Policy

Last updated 11 October 2026

The short version

Content is delivered instantly, so you give up the usual 14-day right to cancel when you buy. We still refund you if the content will not play and we cannot fix it within 3 business days, if it was materially not as described, if you were charged twice, if your card was used without your permission, or if we remove the item for compliance reasons within 30 days of your purchase. Email support@teaselock.com and we will answer within 3 business days. Please talk to us before filing a chargeback.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel a contract made online. For digital content, that right ends once supply begins, if you have agreed to this.

At checkout you agree that the content is supplied to you immediately and you acknowledge that you therefore lose your right to cancel. This does not affect your other rights under the Consumer Rights Act 2015, or the refunds below.

When we refund

We will refund you in full if:

1. It will not play, and we cannot fix the problem within 3 business days of you telling us.
2. It was materially not as described: what you received was significantly different from its title, description or preview.
3. You were charged twice for the same item.
4. Your card was used without your permission, and you send us evidence, such as confirmation from your bank that you have reported the card as compromised.
5. We removed the item for compliance reasons within 30 days of your purchase, for example because consent could not be confirmed.

When we do not refund

• You changed your mind or did not enjoy the content, where it was as described and works.
• The problem is with your device, browser or connection and we have shown you how to fix it.
• We withdrew your access because you broke the Terms of Service, for example by sharing your access link or redistributing content.

How to ask for a refund

Email support@teaselock.com or use the refund form at https://teaselock.com/refund. Please include:

• the email address you used at checkout, or your access link;
• which item it is about;
• what went wrong, with a screenshot if it helps.

We will answer within 3 business days. Business days are Monday to Friday, excluding public holidays in England.

How refunds are paid

Refunds go back to the original payment method. Card refunds usually show on your statement within a few business days, depending on your bank. For crypto payments, the refund is handled through the crypto payment processor. Once an item is refunded, your access to it ends.

Chargebacks

Please contact us first. We can usually sort things out faster than your bank can. If you file a chargeback, access to the item is blocked while the chargeback is open. If the chargeback turns out to be unjustified, we may block you from buying again.

Recognising the charge

Payments are taken by [PROCESSOR NAME] and appear on your statement as [DESCRIPTOR]. If you do not recognise a charge, check teaselock.com/orders with your email address, or email us.

Contact

support@teaselock.com, CORE-FBM MANAGEMENT LTD, 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom.