Refunds
When you can get your money back, and how to ask.
Updated 12 Oct 2026
When we refund
Videos are delivered straight away, so the usual 14-day right to cancel ends once you start watching. We still refund you if:
- it will not play and we cannot fix it within 3 business days
- it was clearly not as described
- you were charged twice
- your card was used without your permission
- we removed it for compliance reasons within 30 days of your purchase
- a custom video you paid for was not delivered within 14 days
How to ask
Use the refund form or email support@teaselock.com with your order reference. We answer within 3 business days.
Please talk to us before asking your bank for a chargeback. It is faster for you, and chargebacks can close a creator's account.
The full rules are in our refund and cancellation policy.